Our main office is in Room A310 Tsinghua Science park No.2 Sci-Tech Road Hi-tech Industrial Development Zone, Xi 'an, Shaanxi, China.

No. Next Necklace is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

We provide a convenient range of secure local and international shipping options. To upgrade your shipping method, please contact our Customer Care Team.

Our most popular shipping methods in USA include:

1. Standard- FREE

2. Express - Super fast shipping

Please note that time frames are stated in business days and do not include weekends.

Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

For your convenience, we ship worldwide and offer standard shipping for most places: Standard Shipping (10-13 Business Days): FREE; Expedited Shipping(3-5 Business Days): $19.95. You can choose the shipping method during checkout.

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.

Sorry for that, we did not have the overnight service. The fastest delivery time is 3 days.

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

You can use Standard Shipping for PO.box(including FPO or APO) address. We don't accept PO.box(including FPO or APO) address for Expedited (DHL/Fedex) can't delivery, we only accept the physical address as shipping address. However, you can use PO.box as billing address.

We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. If you wish to pay with multiple credit cards, please contact our customer [email protected] where our team can assist you further. We do not accept cash, cheques, installments, nor Cash On Delivery payments.

Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don't take a dispute for no reason, your personal credit record will be affected, and your next shopping will be declined. When you are declined, you can call your bank for the problem. Or you can try another card. If still any problems, please send email to us: [email protected]

Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.

If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply for the promotion before checking out.

At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP,AUD,NZD

One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself if happened.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.

Most of our rings are made of 925 sterling silver and the stones are finest lab created sapphire. With color, clarity and excellent cut to match natural diamond standards, our fine quality lab created sapphire provides the perfect level of brilliance, scintillation and fire — just like a natural diamond. You won't be disappointed.

All our products are 100% nickel-free.

Most of our products are made of 100% 925 sterling silver. Silver is a precious metal, like gold and platinum. Next Necklace uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.

No, our jewelry won't turn your skin green. Jewelry that turns your finger green is made of copper; our rings are made of 925 sterling silver.

Generally, we will ship out your order within 7-15 business days. Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status. If not, you can send us an Email. We will help you.

If you have not received a confirmation email about your order, you may have written your email incorrectly when you purchased or the email might be in your spam folder. Please feel free to contact us if you need help.

If it shows abnormality or pending in a short time, that maybe a normal transport state. If it lasts a long time( over 4-7 days), you can call the USPS/DHL/FedEx to ask about what is going on about it. Or you can send us the Email to [email protected], we will help you out.

Delivery Time= Processing Time + Shipping Time. The estimated processing time is listed on the product page, some popular styles can be shipped out in 1-3 working days, while engraved or custom orders may take up to 7-15 working days. Shipping time depends on the shipping method you selected. Free shipping usually takes about 10-13 working days, Express shipping usually takes about 3-5 working days.

Yes! If you want to cancel or change your order, please send email to [email protected] first.

Yes, you can. You can leave a note in your order, or call USPS/DHL/FedEx to apply for the service.

If your order is still not shipped, we can change the address for you. If it is shipped, you may have to pay an extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge you additional fees. So if you need to change the address, please contact us first.

Yes, you can, but you need to contact us via email first after you receive the parcel. It was returned for personal reasons due to your wrong order/your dislike for it. So we will remove $10 from your refund as a loss of freight and handling fee, please kindly understand that.

If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.

We do not accept the refusal to return without any reason. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems (Such as: place the wrong order/ want to cancel /want to exchange, please feel free to contact us within 24 hours via email before shipping, so that we can help you solve it out timely.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 4-8 business days.

Please note that original shipping fees will be removed from refund and return shipping costs are the customer's responsibility, if the returning is due to the buyer's problem. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.